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Job Description:

The Bell Boy / Bell Attendant creates the first impression to arriving guests.  Bell Boy duties include greeting guests, directing them to the check-in desk, escorting them and carrying their luggage to their designated rooms. He/
She will assist guests with physical disabilities or special needs at the entrance or lobby if required.

Responsibilities of the job include:

  • Checks the daily arrival guests list.
  • To be present at the Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Tag baggage it and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Delivers faxes, messagespackages and flowers to guests rooms and other offices.
  • Ensure the efficient delivery and collection of group luggage.
  • Ensure that the guest has verified that all luggage has been accounted for.
  • Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Perform any other works as and when assigned by the management.

Requirements and skills

  • Able to speak the English language clearly.
  • Ability to Provide excellent customer service and maintain a professional demeanor.
  • Ability to communicate effectively with others both verbally
  • Able to move the lift, carry, push, pull, and place heavy weight objects
  • You should not have any problem with overhead below the knees, bending twisting and pulling.