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Job Description:

A hotel housekeeper is responsible for ensuring rooms and other areas of a hotel are kept clean everyday. Housekeeper must always pay attentions to detail in room as well as public area while be able to maintain a friendly attitude and working as a team  in order to make sure that our guests will feel comfortable as if they were at home.

Responsibilities of the job include:

  • Answer immediately to request from guests, as well as from other departments
  • Load cart with supplies such as linens and move it to the required area
  • Enter guest rooms by adhering to proper procedures and ensure they are vacant
  • Replace used amenities in guest rooms
  • Provide clean linens and terry for dirty ones
  • Fold terry, make beds, and ensure bathrooms are clean
  • Take away, room service items, dirty linen, and trash
  • Perform check on all room appliances to ensure they are in good working condition
  • Adjust furniture, desk items, and appliances when necessary
  • Dust furnishings and walls and remove marks from them
  • Carry out floor care duties in hallway and guest rooms, and vacuum carpets
  • Adhere to all safety, security, and company procedures and policies
  • Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the management team.
  • Successfully complete training and certification programs in safety
  • Ensure flammable materials are properly stored
  • Keep uniform clean and make sure to appear professional always
  • Keep proprietary information confidential
  • Ensure company standards are followed in welcoming and acknowledging all guests
  • Expect service needs of guests and provide them even before called upon to do so
  • Provide assistance to guests with disabilities
  • Genuinely appreciate and thank guests for their visit
  • Apply professional language in communicating with guests and other people
  • Provide support to team to achieve common goals
  • Maintain quality standards and expectations
  • Without assistance, carry, place, move, or lift objects weighing up to 10 kg; with assistance for items beyond 10 kg.

Requirements and skills

  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team